Privacy Policy & Cookies

1) Who we are

This website is operated by Kinash Limited (“KINASH”, “we”, “us”, “our”). We are the data controller for personal data collected through this website.

Company: Kinash Limited
Address: 61 Ash Road, Sutton, SM3 9LA, United Kingdom
Email: office@kinash.co.uk
Phone: 020 8544 5387

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2) What personal data we collect

Depending on how you interact with us, we may collect:

• Contact details (name, email address, telephone number).
• Enquiry details (message content, project requirements, preferred dates).
• Site-related details (property area, location, access notes) if you share them for a quote or site visit.
• Technical data (IP address, device/browser information, pages visited) via cookies/logs for security and performance.

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3) How we use your data and our legal bases

We use personal data for the following purposes:

• To respond to enquiries and provide quotes (including arranging calls/site visits and project communication).
  Legal basis: legitimate interests and/or steps prior to entering a contract.
• To deliver and manage projects once you become a client (planning, scheduling, updates).
  Legal basis: performance of a contract.
• To keep records of communications and quotes for admin and dispute resolution.
  Legal basis: legitimate interests and legal obligations (where applicable).
• To keep our website secure and prevent fraud/abuse.
  Legal basis: legitimate interests.
• Marketing (optional) — if we send occasional updates, we will only do so where permitted and you can opt out at any time.
  Legal basis: legitimate interests or consent (depending on the method and applicable rules).

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4) Who we share your data with

We do not sell your personal data. We may share it only when necessary with trusted service providers who support our operations, such as:

• website hosting and IT providers,
• email and communications providers,
• professional advisers (e.g. accountants) where required.

These providers are required to protect your information and use it only to provide services to us.

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5) International transfers

Some suppliers may process data outside the UK. Where this happens, we use appropriate safeguards required by law (such as standard contractual clauses or equivalent protections).

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6) How long we keep your data

We keep personal data only for as long as needed for the purposes described above:

• Enquiries and quotes: typically up to 12 months (unless we need longer for a legitimate reason).
• Clients/projects: for the duration of the project and for a reasonable period after completion for records and legal purposes.
• Security logs: retained for a limited period as needed for security and troubleshooting.

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7) Your rights

You may have the right to request access to your data, correction of inaccuracies, deletion, restriction of processing, and to object to processing in certain circumstances. You may also have the right to data portability where applicable.

If we rely on your consent (e.g. for non-essential cookies), you can withdraw it at any time.

To exercise your rights, contact us at office@kinash.co.uk.

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8) Complaints

If you have concerns, please contact us first and we will do our best to resolve them. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

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9) Security

We use appropriate technical and organisational measures to protect personal data. However, no website or transmission is completely secure — please take care when sharing information online.